By: Hannah Paczkowski
David Miller's son discovered an unpleasant surprise when he went to check his Windstream email. It didn't exist.
"I started to investigate and I found out that his email address hadn't shown up on our other account, so I called our email service provider to find out what had happened and they said that they didn't have a record of it, that it had actually been associated with somebody else's phone number," David Miller said.
The Millers have been Windstream customers for six years, which means crucial messages are being sent to his son's email right now.
Information like financial statements, Facebook notifications, and Amazon.com messages are in the hands of a complete stranger.
"Obviously our concern is that this person has now had his email for the last 4, 5 days and a lot of important information has probably been sent," Miller said.
Miller says it's an invasion of privacy that could ultimately lead to a major problem for his high school graduate.
"It's kind of like the post office giving away your mail to somebody else for a whole week and then they have access to it and they can open it and then at the end of the week they say by the way we'll let you have your mailbox back," he said.
We contacted Windstream and they admit an error was made by one of their workers.
"We apologize for the error. It has been corrected. Our executive customer relations group has reached out to Mr. Miller and will remain in contact with him to make sure he's fully satisfied," they said.
The company is investigating as to why the error occurred.