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Actionable, Two-way Text Alerts Help Protect Against Fraud
SAN ANTONIO, July 10, 2014 /PRNewswire/ -- Frost has introduced real-time debit card alerts that allow customers to quickly detect and stop fraudulent use of their debit card.
These fraud alerts let customers monitor activities, such as online purchases, out-of-country transactions and pay-at-the-pump transactions for unauthorized use of their debit card. If a customer receives a text from Frost that a transaction has occurred that fits the profile they have set up, and the transaction is valid, no action is needed. But if the transaction was unauthorized, he or she can immediately text a reply to Frost, triggering Frost to put a temporary hold on the card and call the customer.
Customers can easily sign up and customize which alerts they wish to receive, and the service is free of charge for all Frost personal and business checking customers.
"Offering debit card alerts with the ability to immediately prevent further fraudulent transactions with a text back to Frost is yet another way we can help our customers be proactive in the security of their accounts," said Bobby Berman, group executive vice president, research and strategy and e-commerce. "These industry-leading alerts give customers control of their finances, in partnership with Frost, to protect against fraud. As a sophisticated and innovative company, Frost is pleased to offer this solution.
"Frost is always looking for services that make it easier for our customers to do business," continued Berman. "In an environment of recurring merchant data compromises, security is top of mind for everyone."
For more information, visit: https://www.frostbank.com/Pages/Online-Mobile-Alerts.aspx
Frost is the banking, investments and insurance subsidiary of Cullen/Frost Bankers, Inc. (NYSE: CFR), a financial holding company with $24.7 billion in assets at March 31, 2014. One of 24 banks included in the KBW Bank Index and a top-50 U.S. bank by asset size, Frost provides a full range of business and consumer banking products, investment and brokerage services, insurance products and investment banking services to businesses and individuals in the Austin, Corpus Christi, Dallas, Fort Worth, Houston, Permian Basin, Rio Grande Valley and San Antonio regions. Founded in 1868, Frost has helped Texans with their financial needs during three centuries. For more information, visit www.frostbank.com.
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