Patient Advocacy Program

At Nebraska Hematology-Oncology, our mission is to thoroughly understand your illness and seek the optimal medical therapy and outcome for you.

To achieve this, we place special emphasis on communication encouraging our patients to take an active role in their treatment.

We feel that our patients are the most important part of the health care team. Here's what you can do to become more involved in the treatment process:

Bring family and/or friends. You are encouraged to bring family members or friends with you to your appointments. They are often a source of great support, and their involvement provides them with a greater understanding of how they might help you.
Ask questions. Write down any questions you may have and bring them with you. Then write down the answers in case you need to refer back to them.
Learn all you can. Nebraska Hematology-Oncology provides many ways for you to educate yourself:
We offer a library of helpful materials that can be checked out by patients or family members.
Visit our Cancer Resources & Links page to find a variety of websites that offer online information on current treatments, support groups, research trials, and more.
We welcome your comments. Your comments help us provide you with the best care possible.

Prior to your first office visit you will receive a packet of information and forms to complete. Please bring the completed forms with you to your first appointment. Here is a list of the forms you will receive:

Registration form.
Patient Notice of Privacy Practices. This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
Health History Questionnaire. Your past history and family history is important for your care. It is extremely important that you complete this form carefully as this will assist us in your total care.
Medications List. Please provide information about any medications you are taking, and include any herbs or vitamins as well. Please bring your medications with you on your first visit.
Financial Policy. This is your acknowledgement that you understand our billing procedures and that you are ultimately responsible for any balance due on your account. Please be assured that we will do everything we can to assist you with getting your insurance claims resolved.
General information about our office.
Please be sure to bring your insurance card(s). We will need a photocopy.

We believe treatment is most successful when patients are an active participant in their care. To encourage this, we will keep each patient well informed about treatment, lab tests, and the results of these tests.

Patients needing chemotherapy receive detailed education from our physicians and oncology nursing staff along with an education booklet which explains the effects of chemotherapy. This booklet also provides a glossary of terms, Internet sites, references to other sources of information plus a place for patients to record questions, notes and observations about their own treatment.

What is a blood count? A blood count is a measurement of the amounts and types of blood cells in your body.

How many types of blood cells do I have?

Red blood cells help carry oxygen and food to the other cells in your body.
Platelets help clot blood in cases of a cut or bruise.
White blood cells help prevent and fight infection.

How does my illness affect my blood cells? Some types of cancer cause changes in blood-cell production. Often, white cells are produced ineffectively and are immature (leukemia). Overproduction of ineffective white blood cells may suppress red blood cell and platelet production.

What happens if my blood cells are low or immature? You may feel sick because: 1) an inadequate supply of red blood cells can cause anemia, which leaves you pale, weak and tired, 2) inadequate platelets can cause easy bruising, poor healing and sometimes bleeding, 3) without enough mature white blood cells you are more susceptible to infection, resulting in colds, cough, sore throat and fever.

Blood test results. Patients with blood conditions often have numerous blood tests. In general, it is our policy to call you only when the results are abnormal, and a change in therapy is instituted. Therefore, if you do not hear from us you can assume your test results were stable.

Prescription refills should be done through your pharmacy, Monday through Friday. It is best not to wait until Friday, as it is very difficult to fill prescriptions over the weekend. The pharmacy will call us with the proper information that we need in order to authorize your refill. If your refill requires a written prescription each time, you will need to call our pharmacy line at 484-4902 and leave a message. This voice mail is checked frequently throughout the day.

ALL REFILLS REQUIRE A MINIMUM OF 24 HOURS NOTICE. We do not want anyone to go without their necessary medication, so please allow 24 hours for our office to take care of your refill needs. It takes time for your pharmacy to contact our office, for our staff to discuss your request with the physician and for us to call your pharmacy back or to have the signed, written prescription ready for you to pick up.

In addition, please be aware that our office is closed for the following holidays: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas Day. Please make sure you have enough of your prescriptions to get through the holiday.