Windstream fights customer refunds
A telecommunications company with thousands of customers in Nebraska is suing the state's Public Service Commission, escalating their squabble over customer refunds. Windstream Corp. says the Nebraska Public Service Commission has exceeded its authority in changing regulations of final bills.
A new PSC rule says telecommunications companies must immediately stop billing customers who cancel services. The companies then must pay prorated refunds. Windstream says the rule interferes with its right to bill customers on a monthly basis. PSC Commissioner Frank Landis says the PSC didn't like the idea of somebody being billed for a service that isn't provided. Little Rock, Ark.-based Windstream has 235,000 customers in Nebraska.