LPD recruit brings 911 dispatch experience to the job

Posted By: Bayley Bischof

bbischof@klkntv.com 

You’re in an emergency. Who do you call? Who do you run to?

Both police officers and 911 dispatchers serve an important role in keeping you safe.

One Lincoln Police Fall 2018 Academy recruit has experience on both sides of the radio.

"You talk to people on their worst days, sometimes you talk to people on their best days,” Matthew Maguire, recruit officer said.

He dispatched for Lincoln and Lancaster County a year and a half.

He said it was hard.

"You talk to people with gunshot wounds,” Maguire said. “You talk people down from suicide, talk people through CPR."

But at times, it was also incredibly rewarding.

"He was driving his wife to the hospital, they were having a baby, it was coming, so I’m just walking through the process of how to deliver,” he said. “The next thing you hear is a baby screaming on the other side of the radio.

He loved every minute of it.

But now he’s stepping into a new role.

"I thought I could do more on the other side of the radio,” Maguire said.

He’s now six weeks into LPD’s fall recruit academy and has the goal of making an impact on the community in a new way.

"If you want change in your community and less violence I feel that you have to have a solution, be part of a solution,” he said.

He said he’s going to bring the lessons he learned in dispatching to Lincoln streets; from police codes and lingo to something much more meaningful.

"You have to be calm, can’t get excited when things on the other side of the radio are going arwy,” Maguire said. “You have to stay calm when people are fighting for their life on the other side of the phone."

Maguire said he hopes he can now prevent crime, not just respond to it.

"Being on the streets I hope I can do more to assist, to influence lives, to reach kids,’ he said.

You can look forward to meeting Officer Maguire on the streets when he graduates the academy this December.

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