Lincoln woman was approved, has not received benefits for 13 weeks

For 13 weeks, a Lincoln woman has waited to receive unemployment benefits and she says the bills are piling up.
Bass

For 13 weeks, a Lincoln woman has waited to receive unemployment benefits and she says the bills are piling up.
This has probably been the worst nightmare of my life, this is so stressful,” said Courtney Bass.
A recent graduate, Bass had a work-study job and was planning a dream wedding when COVID–19 hit.
She was finishing a funeral director degree and work-study in Kansas when the pandemic began. She was told that because her home was in Lincoln, she could file in either state. Bass filed for unemployment back in march, got approved, but has received nothing.
“I just felt more comfortable having it come from Nebraska cause I’ve never had an issue,” said Bass.
But that proved to not be the case this time, as workers tell her the problems could be glitches and she should have received her benefits.
“I’ve been filing every single week I’ve been calling every week, sometimes now that it’s getting worse I’ve been calling three times a week and been speaking to people who can’t do anything ”
But Bass says after, using up savings, borrowing from family, and calling unemployment numerous times. She and her fiancee are at the end of their rope.
“He’s overworked and he works 12-hour shifts you know its a lot of pressure on him and for us and we’re the only two that live out here in Nebraska. Like I’m not even asking for a complete resolution at this point just a forward motion. Just something, showing that something’s going to happen. I can’t live like this any longer.”
We reached out to the Department of Labor about Courtney’s case, and they gave us this statement, “When other states don’t respond to requests for wage information, claims can be substantially delayed. We have a special unit dedicated to resolving issues involving these types of claims.”

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